Reporting Line: Operations Manager / Founder & CEO
Employment Type: Full-time contract to hire

Role Summary

The Compliance & Records Administration Officer is responsible for ensuring the integrity, confidentiality, and proper handling of all academic records processed through TranscriptDove. This role safeguards compliance with internal policies, data protection principles, and institutional agreements while maintaining accurate records management practices.

Key Responsibilities

• Oversee the processing and verification of academic records, including diplomas, transcripts, certificates, and letters of recommendation
• Ensure strict adherence to role-based access controls, approval workflows, and audit requirements
• Maintain accurate and secure academic records documentation
• Monitor compliance with data protection, privacy, and confidentiality standards
• Support the development and enforcement of Standard Operating Procedures (SOPs) related to academic records handling
• Assist in incident documentation and response in the event of data or process irregularities
• Prepare compliance and operational reports for management review

Academic & Professional Qualifications

• Bachelor’s degree in Records Management, Information Management, Law, Education Administration, Public Administration, or a related field (required)
• Professional certification or coursework in records management, compliance, or information governance (preferred)
• 3+ years of experience in records administration, compliance, registry services, or regulated data environments
• Strong attention to detail and documentation skills

Desired Competencies

• High ethical standards and discretion
• Strong understanding of confidentiality and data handling principles
• Ability to work with structured processes and controls
• Familiarity with academic registries or education systems is a strong advantage